Refund & Cancellation Policy
Last updated: 10 September 2026
Aura has not launched, and no payments are processed through this site today. aura.koax.in currently only collects a waitlist signup. This page sets out how refunds and cancellations will work once real payments go live, so the policy is settled ahead of time rather than written after the fact.
Memberships
Membership tiers will be cancellable at any time, with no lock-in period. Cancelling stops the next renewal; it will not claw back access already paid for in the current billing period.
Pay-per-view unlocks
A pay-per-view unlock will be a one-time purchase for access to a single post.
Paid messages, requests, and calls
Paid direct messages, priced special requests, and booked per-minute video calls work differently: payment is held, not charged, when you send the request or book the call. Money only moves to the creator once the work actually happens. If a creator declines a request, or a call is missed or does not happen, the hold is released and refunded automatically.
Paid Koax for something else?
If you have paid Koax Industries OPC Private Ltd directly for something unrelated to Aura, this policy does not cover it. Email info@koax.in and we will sort it out.
Contact us
Questions about this policy: info@koax.in or +91 8197023352.